Return policy

You are most welcome to change your mind, as your total satisfaction is our priority. Therefore we are extending the applicable return deadline from 7 to 30 days, beginning from the date you receive your items.

How to return an item to us?

  1. Item has to be in its original package,
  2. A print of the email confirmation of your order (please kindly note that parcels returned without any document enabling us to identify the sender such as "name, surname, address, order number" cannot be taken back),
  3. Refunds will only be accepted for unused items in their original package,
  4. No returns, refunds and/or exchanges for customized orders,
  5. Items must be mailed to the following address: Lucrin USA Inc, 8963 Stirling Road Suite 103, Cooper City, Florida 33328, USA
  6. Refunds will be processed within 72 hours.