Lucrin's professionalism is unmatched. The customer service team is very responsive, polite, attentive, and respectful. The website navigation is user friendly and comfortable. My leather planner is of high quality and beauty, and when something went wrong, they replaced it without any hassles. Just one quick message from me and they sent me a new one...no questions asked, as well as an apology for the inconvenience. This company has me hooked for life.
From begining to end - browsing the clear and concise Lucrin web pages, the ordering process and delivery times provided a hassle free customer service experience together with a superior quality product.
I bought my first Mignon Diary in Paris this year 2011 and was concerned about how I was going to update the diary each year. I realised that I could buy online which I found to be very easy. The new diary for 2012 arrived within a few days from Switzerland to Sydney Australia in a very efficient delivery. I love the pink leather cover and am thrilled that I can make this online purchase so easily each year. I was very impressed with their efficiency.
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